RESULTS

There was little consensus on KM success perspective or definition from the first survey while we did find agreement on a definition of KM success and measures of success in the second survey. The results of the first survey are summarized in Tables 1-3 while the results of the second survey are presented in Table 4.

Table 1 presents opinions with respect to the perspectives on KM success. The only perspective that tends to have any consensus agreement is that KM success is a combination of process and outcome measures and is NOT just process or just outcomes. We are undecided if success and effectiveness are equivalent measures and tend to be undecided to slightly against the idea that KM and KMS success are equivalent.