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22 - Employee Grievances > The Model Grievance Procedure

The Model Grievance Procedure

The National Commission on Labour has suggested a model grievance procedure which would ensure the speedy settlement of grievance. The model comprises five steps as outlined as follows:

  1. The aggrieved employee shall convey his or her grievance verbally to the officer designated by the management to deal with grievance. The officer will have to reply to the complaints within 48 hours of its presentation to him or her.
  2. If the grievant is not satisfied with the answer or does not receive the answer within 48 hours, he shall, then, present the grievance to the departmental head nominated for this purpose. The head must give his or her reply within three days of the presentation of the grievance.
  3. If the aggrieved employee is still not satisfied with the decision of the departmental head or does not receive a reply within the stipulated period, he can approach the grievance committee for the settlement of his grievance. The grievance committee has to give its recommendation in seven days and report it to the management. The management must communicate the decision to the grievant within three days.


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