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Chapter 1. Houston, We Have a Problem!

Chapter 1. Houston, We Have a Problem!

For millions of workers around the world, the old gung-ho is gone. They talk and mutter and gripe about their frustrations at work. You don’t even have to listen carefully to hear workers complain about managers, to hear managers complain about workers, and to hear both complain about the company. More than a decade of trying to run leaner and meaner has resulted mostly in meanness, making a shambles out of company loyalty of workers and throwing a blanket of distrust over every boss.

The complaints of most workers are usually about the boss, the infighting, the lack of support, and the boring tasks and restrictive rules and policies. A local beer-company employee expressed the pain, “It’s just a job now, just a job. It used to be fun. When you made deliveries, you were the ‘Pabst man or the Schlitz man,’ and it made you proud. Now it’s dog-eat-dog. The only things that anyone cares about are volume and money.”


  

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