Notes

Introduction

^[]

^[] Buffet, W. "Quotations on Trust." http://www.trustispower.com/quotes/quotes.htm#biz_ldrs. 2009.

Chapter 1: What Is News?

^[]

^[] Broder, D. S. Behind the Front Page: A Candid Look at How News Is Made. New York: Simon & Schuster, 1981.

^[]

^[] Don Henley. I Can't Stand Still. Warner Chappell, 1982. LP.

^[]

^[] Raspberry, W. "Minnesota News Council Newsletter." Fall 1994, p. 5.

^[]

^[] Baldwin, K. "Blair Attacks 'Feral' Media He Once Tamed." http://uk.reuters.com/article/idUKL1285070620070612. June 2000.

^[]

^[] "PR Week/PR Newswire Media Survey." PR Week Magazine, Apr. 6, 2009, pp. 14–15.

^[]

^[] Schonfeld, E. "Six Months In, and 600 Posts Later . . . The Worlds of Blogging and Journalism Collide (in My Brain)." http://www.techcrunch.com/2008/03/30/six-months-in-and-600-posts-later-the-worlds-of-blogging-and-journalism-collide-in-my-brain/. Mar. 2008.

^[]

^[] Cox, A. M. "Matt Drudge." Time Magazine, May 8, 2006, p. 97.

^[]

^[] Johnson, P. "Bloggers to Join Mainstream at the Conventions." http://www.usatoday.com/life/columnist/mediamix/2004-07-13-media-mix_x.htm. July 2004.

^[]

^[] Bill Moyers Journal. New York: WNET, Feb. 6, 2009.

^[]

^[] Stackhouse, J. "Editorial." Globe and Mail, May 26, 2009, p. A3.

^[]

^[] Mitroff, I. Why Some Companies Emerge Stronger and Better from a Crisis. San Francisco: AMACOM, 2005.

^[]

^[] Davies, P., Lublin, J., Martinez, B., Wilke, J., Gray, S., Winstein, K., and Sender, H. Wall Street Journal, June 16, 2005, pp. 1, A1, A3, B1, B7, and C1.

^[]

^[] Weber Shandwick. "Risky Business: Reputations Online." http://www.online-reputations.com/DLS/RiskyBusiness_WhitePaper_US.pdf. 2009.

^[]

^[] Gaines-Ross, L. "Safeguarding Reputation." http://www.webershandwick.com/resources/ws/misc/safe_rep_pp06.pdf. Issue No 3, 2007.

^[]

^[] O'Brien, K. "Edelman Trust Barometer." http://www.prweekus.com/edelman-trust-barometer-finds-ngos-are-the-most-trusted-organizations/article/51488/. Jan. 2005.

^[]

^[] "PR Week/Burson-Marsteller CEO Survey 2004." Burson-Marsteller, Nov. 8, 2004.

^[]

^[] Martin, D. "Open Season on Ottawa's Flacks." National Post, Feb. 1, 2008.

^[]

^[] Fitza, M. "Sarbanes-Oxley Requirement for Outside Directors May Help Boost Pay of Celebrity CEOs." Paper presented at Leeds School of Business, Boulder, Colorado, Nov. 2007.

Chapter 2: You Are the Story

^[]

^[] Fraser, J. "Beware, The Media Are Not Your Pals." National Post, Dec. 23, 1999.

^[]

^[] Hallerman, D. "U.S. Advertising Spending." http://www.emarketer.com/Reports/All/Emarketer_2000615.aspx. Dec. 2009.

^[]

^[] "White Paper: A Primer in Social Media." http://www.smashlab.com/papers/item/p/list6ItemID/v/3. Mar. 2008.

^[]

^[] Tiku, N. "When Scandal Strikes." Inc. Magazine, Aug. 2007, p. 26.

^[]

^[] "Yanking DQ Spot Falls Short." http://www.canada.com/story_print.html?id=bac25c1d-b517-42ff-815d-9a539d80c422&sponsor. Apr. 2007.

^[]

^[] Rice, R. "Tim Hortons Officials Sorry for Ad Blunder." Bangor Daily News, Sept. 16, 2005, p. 1.

^[]

^[] Arnst, C. "On the Hot Seat at Biogen." http://www.businessweek.com/magazine/content/05_12/b3925109.htm. Mar. 2005.

Chapter 3: How to Admit Bad News

^[]

^[] Golden, J., Moy, H. A., and Lyons, A. "The Negotiation Counsel Model: An Empathetic Model for Settling Catastrophic Personal Injury Cases." Harvard Negotiation Law Review, 2001, 4(1–2), 236.

^[]

^[] Ferrin, D. L., Kim, P. H., Cooper, C. D., and Dirks, K. T. "Silence Speaks Volumes: The Effectiveness of Reticence in Comparison to Apology and Denial for Responding to Integrity and Competence-Based Trust Violations." Journal of Applied Psychology, 2007, 92(4), 893–908.

^[]

^[] Orth, M. "Black Mischief." http://www.vanityfair.com/politics/features/2007/02/black200702. Feb. 2007.

^[]

^[] Tedesco, T. "Black's Sharp Tongue Silences: More He Speaks, More Likely His Co-Accused Will Not." http://www.financialpost.com/scripts/story.html?id=48613be3-faa8-4f0e-92a0-1a1d71c45b20&k=37963&p=1. May 2007.

^[]

^[] Stern, A. "Ex-Hollinger Director Urged Conrad Black Be 'Humble.'" http://www.reuters.com/article/idUSN2623462820070428. Apr. 2007.

^[]

^[] Waldie, P. "A Picture of the Beneficent Lord Black." http://v1.theglobeandmail.com/servlet/story/RTGAM.20071129.wblack29/BNStory/International/home. Nov. 2007.

^[]

^[] "Wal-Mart Loses Discount Edge in Sluggish Holiday Sales." African Connection Newspaper, Dec. 1–15, 2004, p. 10.

^[]

^[] McNatt, R. "Chrysler: Not Quite So Equal." BusinessWeek Magazine, Nov. 13, 2000, p. 14.

^[]

^[] Kearns Goodwin, D. Team of Rivals: The Political Genius of Abraham Lincoln. New York: Simon & Schuster, 2005.

^[]

^[] Henry, M. "Dorm Rapes Stun York U." http://www.thestar.com/printarticle/254607. Sept. 2007.

^[]

^[] McArthur, K. "Canadian Brewer Molson Inc's Proposed Merger May Lack Sufficient Support." http://findarticles.com/p/articles/mi_m0EUY/is_34_10/ai_n12449528/?tag=content;coll. Sept. 2004.

^[]

^[] McGinn, D. "Father Fixit." http://www.newsweek.com/id/64499/page/1. May 13, 2002.

Chapter 4: Crafting Compelling Messages

^[]

^[] Weaver, K., Garcia, S., Schwarz, N., and Miller, D., "Inferring the Popularity of an Opinion from Its Familiarity: A Repetitive Voice Can Sound Like a Chorus." Journal of Personality and Social Psychology, 2007, 92(5), 821–833.

^[]

^[] "Come Again?" http://news.bbc.co.uk/2/hi/7138145.stm. Dec. 2007.

^[]

^[] Solis, B. "Communications 2.0—Apple and the iPhone Bomb," http://www.briansolis.com/2007/09/crisis-communications-20-apple-and/. Sept. 2007.

^[]

^[] "13 Most Dreadful Buzzwords." http://www.buzzwhack.com/inside/mostdreadful.htm. Dec. 2006.

^[]

^[] "Gas Prices and Fuel Economy Facts." http://retail.petro-canada.ca/en/independent/2065.aspx.

^[]

^[] Kirby, J., and Engelhart, K. "Rupert Murdoch Versus the Internet." Macleans Magazine, Jan. 18, 2010, p. 28.

^[]

^[] Sigmund, J. "Newspaper Web Sites Attract 74 Million Visitors in Third Quarter." http://www.naa.org/PressCenter/SearchPressReleases/2009/NEWSPAPER-WEB-SITES-ATTRACT-74-MILLION-VISITORS-IN-THIRD-QUARTER.aspx.Oct.2009.

^[]

^[] Matthews, O. "Just an Understudy?" http://www.newsweek.com/id/112769. Feb. 2008.

^[]

^[] Taub, S. "Andersen Employees Blame Duncan." http://www.cfo.com/article.cfm/3003126. Jan. 2002.

^[]

^[] Byers, J. "Summit 'Clear Wake Up Call.'" http://www.thestar.com/News/article/215292. May 2007.

^[]

^[] Seelye, K. Q. "Barack Obama Admits He Inhaled." http://www.nytimes.com/2006/10/24/world/americas/24iht-dems.3272493.html. Oct. 24, 2006.

Chapter 5: Delivering Your Message

^[]

^[] Ferguson, R. "I'm Sorry, Smitherman Says." http://www.thestar.com/News/Ontario/article/307727. Feb. 2005.

^[]

^[] Taber, J. "Turtle Talk Wins the Race." http://www.theglobeandmail.com/life/article669604.ece. Feb. 2008.

^[]

^[] Mehrabian, A., and Wiener, M. "Decoding of Inconsistent Communications." Journal of Personality and Social Psychology, 1967, 6(1), 109–114.

^[]

^[] Begley, S. "When It's Head Versus Heart, The Heart Wins." Newsweek, Feb. 11, 2008.

^[]

^[] Linkon, N. "Public Relations Basics: Developing Key Messages for Media Interviews." http://www.ereleases.com/prfuel/public-relations-basics-developing-key-messages-for-media-interviews/. Dec. 2008.

^[]

^[] Kurtz, H. "What's the Frequency?" http://www.bizwashington.com/wp-dyn/articles/A37827-2004Sep21.html. Sept. 2004.

^[]

^[] Hampton, L. "I Am Not a Crook." http://www.speaktolead.com. 2006.

^[]

^[] Weaver, K., Garcia, S., Schwarz, N., and Miller, D., "Inferring the Popularity of an Opinion from Its Familiarity: A Repetitive Voice Can Sound Like a Chorus." Journal of Personality and Social Psychology, 2007, 92(5), 821–833.

^[]

^[] "Extending an Apology." Harper's Magazine, Sept. 2001, pp. 29–30.

Chapter 6: When the Going Gets Tough

^[]

^[] "CBC Marketplace." Toronto, Canada: Canadian Broadcasting Company, Oct. 6, 1998.

^[]

^[] "Extending an Apology." Harper's Magazine, Sept. 2001, pp. 29–30.

^[]

^[] "Apology Act Would Reduce Lawsuits: MPP." http://www.thestar.com/News/Canada/article/414992. Apr. 2008.

^[]

^[] "The Sorry Laws." http://www.inc.com/magazine/20060601/handson-managing-sidebar.html. June 2006.

^[]

^[] Golden, J., Moy, H. A., and Lyons, A. "The Negotiation Counsel Model: An Empathetic Model for Settling Catastrophic Personal Injury Cases." Harvard Negotiation Law Review, 2001, 4(1–2), 236.

^[]

^[] Field, P., Moore, L., and Daw, R. "Apology a Tool for Conflict Resolution?" http://www.epa.gov/ciconference/2009/download/presentations/ApologyJuly09.pdf. July 2009.

^[]

^[] Ibid.

^[]

^[] Alford, H. "Regrets Only." http://www.nytimes.com/2007/10/14/opinion/14alford.html. Oct. 2007.

^[]

^[] Ackman, D. "Bridgestone's Ono Out of the Fire." http://www.forbes.com/2000/10/10/1010topnews.html. Oct. 2000.

^[]

^[] Hernandez, R. "A Renewed Pledge of Aid, and a Mea Culpa." http://www.nytimes.com/2002/02/06/nyregion/a-renewed-pledge-of-aid-and-a-mea-culpa.html?pagewanted=1. Feb. 2002.

^[]

^[] "Gibson: 'I Am Not an Anti-Semite.'" http://www.cnn.com/2006/SHOWBIZ/Movies/07/31/gibson.dui/index.html. Aug. 2006.

^[]

^[] Gee, M. "From Mattel, an Apology Made in China." Globe and Mail, Sept. 22, 2007, p. B8.

^[]

^[] Chan, S. "I Apologize to the Public." http://cityroom.blogs.nytimes.com/2008/03/10/i-apologize-to-the-public/. Mar. 2008.

Chapter 7: Twenty What-Ifs

^[]

^[] Kirkpatrick, D. "How Microsoft Conquered China." http://money.cnn.com/magazines/fortune/fortune_archive/2007/07/23/100134488/index2.htm. July 2007.

^[]

^[] Brent, P. "Hortons Cool to Killer's Endorsement." National Post, July 5, 2005, p. A1.

^[]

^[] Thompson, M. "Re-examining 'Don't Ask, Don't Tell.'" http://www.time.com/time/nation/article/0,8599,1598653,00.html. Mar. 2007.

^[]

^[] Karl, J. "Republican Rebukes Pace, but Defense Secretary Defends 'Don't Ask' Policy." http://abcnews.go.com/Politics/story?id=2947353&page=1. Mar. 2007.

^[]

^[] Jefferson, T. http://www.brainyquote.com/quotes/quotes/t/thomasjeff101434.html. 2010.