CHAPTER 11

Promoting Emotional Intelligence in Others: Developing an Employee

Peter was in a hurry to catch a plane. He went flying into Becky’s office, knowing she was out of the office for the afternoon. He dropped a pile of papers with a hastily scrawled post-it note saying “Friday” on her chair, where she could not miss them. He was sure she knew what corrections he needed on the spreadsheet for the Friday afternoon meeting with the executive team, a meeting he would make only if his flight was not late. He had written a few comments on the draft. When Becky returned later, she was shocked to see “Friday” on Peter’s note, since she was under a deadline herself and was not aware of his Friday meeting. To make things worse, she was not able to decipher all his comments and was confused about a reference to somethi....