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Chapter 1. The Power of TouchPoints: The Action Is in the Interaction

Chapter 1. The Power of TouchPoints: The Action Is in the Interaction



It's nearly three-thirty in the afternoon. You're holed up in your office, trying to grab some time to finish a proposal that's critical to the future of your department—and your own career—when a team member knocks on your door to ask for advice with a tricky problem. How do you respond? Do you give in to the flash of irritation you feel at being interrupted and tell him to come back later? Or do you stop what you are doing and help him right now? It's your choice.


  

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