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Trust Building

As noted earlier, trust relations are dynamic. We frequently update and reassess our perceptions of trustworthiness on the basis of our experiences. Because conflict is part of life in general, and surely part of life in organizations, then the chances are that if we are not building trust, it is declining. Trust over the long term requires effort, maintenance, and sometimes even repair. The DTM is helpful because it enables us to diagnose precisely where effort can best be applied to enhance trust.

At the center of the process for building trust (illustrated in Figure 5.1) is communication. Trust building demands communication among the parties as they work through the process; otherwise it will break down. A hallmark of distrust is an impoverishment of communication, and this must be changed if trust is to be built.


  

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