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Chapter 7: Using Questions in Managing P... > Encouraging Action and Innovation

Encouraging Action and Innovation

Questions transform problem- and possibility-talk into action as they move people from the present to the future. Marilee Goldberg remarks that questions are the primary means by which doing, having, accomplishing, and growing are catalyzed—and often even made manifest—in our lives.12 Because questions are intrinsically related to action, they spark and direct attention, perception, energy, and effort, and so are at the heart of the evolving forms that our lives assume. Mark Harper of ConocoPhillips uses a variety of questions to spur innovation and activity:

  • What is a viable alternative?
  • What are the advantages and disadvantages you see in this suggestion?
  • Can you more fully describe your concerns?
  • What are your goals?

  

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