About the Arbinger Institute Arbinger is a worldwide institute that helps organizations, families, individuals, and communities to solve the problems that have been created by the little-known but pervasive prob- lem of self-deception (the problem of not knowing, and resist- ing the possibility, that one has a problem). Most conflicts, for example, are perpetuated by the problem of self-deception, as are most failures in communication and most breakdowns in trust and accountability. Unless one can solve the problem of not knowing that one has a problem, these other problems necessarily remain. Try telling others that they have a problem, however, and the depth of the problem of self-deception becomes clear. How can you help others to see something they are unwilling to see? This is the central challenge created by the problem