24 Another Chance "As you can gather," Lou said, "she called. I was given a sec- ond chance. And the Zagrum you've been admiring over these many years has been the result of that second chance. "We made a lot of mistakes as we got restarted together. The only thing we did really well at the outset was to cover with our people the ideas you've learned over these last two days. We didn't necessarily know all the implications in the workplace, so at first we stayed at the level of the general ideas. And you know something? It made a big difference. Just what Bud's done for you these two days--that alone, when learned by people in a common enterprise, has a pow- erful, lasting effect. We know because we've measured the results over time. "But over the last 20 or so years, we've become much more sophisticated in the specific application of the material to busi- ness. As we became more out of the box as a company, we were able to identify and develop a specific plan of action that mini- mizes the basic workplace self-betrayal that we've been talking about. Right out of the chute, when people generally are still out of the box toward their coworkers and the company, we introduce our people to this way of working together." Lou paused, and Bud jumped in. "Our effort now is in three phases," he said. "Yesterday and today, you've begun what we call our Phase 1 curriculum. It's all we had in the beginning, and it alone has tremendous impact. It's the foun- dation for everything that comes later. It's what makes our results here possible. Our work in Phases 2 and 3 will build on what we've covered by plugging you into a concrete and 170