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Copyright © 2009, Glenn Parker All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by information storage and retrieval system, without written permission from the publisher. Published by: HRD Press, Inc. 22 Amherst Road Amherst, MA 01002 1-800-822-2801 (U.S. and Canada) 413-253-3488 413-253-3490 (fax)