Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

Share this Page URL

Lesson 10. The Meeting - Pg. 51

51 Chapter 10. The Meeting In this lesson, you'll learn about the psychology at work in an ap-praisal meeting, as well as tech- niques and language for improving the emotional climate of that meeting. Factors Influencing Employee Comfort There is a "natural" psychology that employees experience when entering an appraisal meeting. It's a blend of confidence and fear. Most employees are confident that they've done a good job, yet fear the unknown. Simultaneously, they expect a good appraisal, but wonder if you have an ex- pectation that hasn't been met. These mixed emotions create discomfort. It's your job to provide comfort at the outset of the meeting. Let's look at some of the factors that influence the employee's comfort. Participation in Setting Goals If you've allowed your employees to participate in establishing their performance goals, they'll ap-