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Case #5: Intervention

  Listed below are two situations you face as a manager in a major corporation. In which case would you use counseling? In which case coaching? Read both cases, make your decision, and then be prepared to defend your answer.

1. Jack is a highly creative and aggressive marketing manager under your supervision. You like Jack but recognize that he pushes himself and others to achieve goals. Recently, you have been receiving complaints that indicate he may be pushing too hard for the long-term good of the firm. You would like to see Jack develop his natural leadership ability in a more sensitive style, but you do not want to put a damper on his efforts.

2. Jane has an outstanding track record as a credit manager with your firm. You know of two occasions where competitive firms have set out signals they would like to have her on their team. For the last two months, however, Jane’s behavior and productivity have not lived up to her previous standards. You suspect she is having family or personal problems of some kind and decide to make yourself accessible by inviting her to have lunch with you.

I would use counseling coaching in the first situation. My approach would be to:

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I would use counseling coaching in the second situation. My approach would be to:

________________________________________________________

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  CASE #5: INTERVENTION I would use coaching techniques with Jack in the hope I could slow him down so that he builds stronger relationships with co-workers as he builds his own career. My approach would be to use a hypotheical case of an individual similar to Jack who was unable to reach his goals because he had turned too many people against him.

I would attempt to get into a position where I could use counseling techniques with Jane. My approach would be as supportive as possible and should she volunteer to discuss a personal problem, I would be a good listener and hopefully assist her in finding her own solution.




  

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