Chapter 6

Managing and Communicating Existing and Future Work (Management Competency 2)

The second competency we are going to explore is called ‘Managing and communicating existing and future work’. This competency is about managers proactively managing their work and the work of their team members, dealing with problems at work and decision making, keeping team members involved and encouraging participation across their team.

The behaviours included in this competency fall into three different clusters:

As with the previous chapter, each of the clusters of behaviours are explored in turn, with examples of the types of contexts in which the behaviours may occur, and exercises and case studies to enable their use and exploration in your work as a practitioner.