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ACKNOWLEDGMENTS

ACKNOWLEDGMENTS

Many people contributed to the ideas and writing of Sharing Hidden Know-How—and to the emotional well-being of its over-caffeinated first-time author.

First, I’d like to thank people who helped shape the Knowledge Jam. Its roots go way back to my childhood, when my mom, Julie Pugh, the consummate broker, brokered ideas from car pools to career paths. My dad, Alexander (Jack) Pugh, also instructed me in system dynamics and systems thinking, encouraging me to invite my fellow originators or brokers to stand back and see feedback loops. MIT Professor Wanda Orlikowski nurtured my initial interest in the Jam back in the mid-1990s with her pioneering research into collaboration technologies and with her support for my master’s thesis on how these influence our organizations. Then Working Knowledge author, friend, and KM pioneer Larry Prusak showed that knowledge-transaction costs drop precipitously when people actually get together. (Larry is the consummate “talk trumps technology” guy.) Meanwhile, my friend, Knowledge Jam co-facilitator and mentor Nancy Dixon (Common Knowledge Associates), showed that harmonizing technology and knowledge-sharing behaviors has real promise, that is, when you do it with curiosity and intention.


  

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