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    Cover

    Cover

    Table of Contents

    Cover

    Table of Contents

    Praise for Sharing Hidden Know-How

    Title page

    Copyright page

    FOREWORD

    INTRODUCTION

    CHAPTER 1 KNOWLEDGE JAM RATIONALE: SOLVING THORNY PROBLEMS

    WHAT’S NOT WORKING?

    BLIND SPOTS

    MISMATCHES

    KNOWLEDGE JAILS

    CHAPTER 2 KNOWLEDGE JAM BASICS

    STEP 1: SELECT

    STEP 2: PLAN

    STEP 3: DISCOVER/CAPTURE

    STEP 4: BROKER

    STEP 5: REUSE

    CHAPTER 3 DISCIPLINE 1: FACILITATION

    THE FACILITATOR’S MANDATE

    1. FACILITATING THE SELECT STEP

    2. FACILITATING THE PLAN STEP

    3. FACILITATING THE DISCOVER/CAPTURE STEP

    4. FACILITATING THE BROKER STEP

    5. FACILITATING THE REUSE STEP

    CHAPTER 4 DISCIPLINE 2: CONVERSATION

    POSTURE OF OPENNESS

    PURSUIT OF DIVERSITY

    PRACTICES OF DIALOGUE

    CHAPTER 5 DISCIPLINE 3: TRANSLATION

    BROKERS’ MOTIVATORS

    BROKERING BASICS


      

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