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Process of Personal Change > Five Steps to Achieving Change - Pg. 37

S ELF -A WARENESS : T HE I MPORTANCE OF U NDERSTANDING O URSELVES 37 xhibit 2-4 Personal Change Process Step 1 Awareness Step 2 Understanding Step 3 Acceptance Step 4 Commitment Step 5 Action Source: Reis Consulting (2007). question, "When the pain of staying the same is greater than the perceived cost of changing," is the trigger for many individuals. The stages that people go through in the personal change process are fairly consistent and are depicted in Exhibit 2-4. This model is valuable in understanding how people can make meaningful and sustained changes in their lives. Five Steps to Achieving Change We will go through a step-by-step description of the process of achieving change and follow a hypothetical example along the way. After familiarizing yourself with the steps, take a look at Exhibit 2-5 for an example of a real world application of this change process. The first two steps are where feed- back on past behaviors can be most helpful. 1. Awareness ­ This is the fundamental step of realizing who are we and how are we perceived. · Example: Juan was told that Rhonda, a new co-worker from another department he had just met last week, thought he was rude at their last project meeting. He is now aware of her perception, but he does not know why she feels that way. 2. Understanding ­ This step has to do with the knowledge of causality. That is, seeing how our behavior impacts others and causes them to have certain perceptions. · Rhonda thought Juan was rude because he hurried out of the room and did not come over to say "hello" at the end of the meeting. Juan tends to be a little shy and normally does not engage in friendly chit- chat until he gets to know someone (usually over the course of sev- eral months). He now understands Rhonda is more social than he is and she may have taken it the wrong way when he did not make an effort to say "hello". TIP: Coaches or trusted colleagues can be a tremendous help with the first two steps. © American Management Association. All rights reserved.