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About This Course - Pg. ix

About This Course Businesses and industries of all types now acknowledge that their people con- stitute the real competitive advantage. They also realize that enhancing the performance of their people and, consequently, of the organization depends on the continuous improvement of staff at all levels. An effective Performance Management system is essential to help employees perform at their best and align their contributions with the goals, values, and initiatives of the organi- zation. Performance Management presents managers and supervisors with a clear model they can follow to plan, monitor, analyze, and maintain a satisfying process of performance improvement for their staff. Designed to encourage students to apply what they are learning to their current job responsibilities, this self-study course offers exercises and assessments to determine their own readiness to implement performance management. It also illustrates strate- gies for developing the crucial communication skills of coaching, problem solving, and giving feedback while teaching methods for linking organiza- tional and personal goals. By demystifying the role of various performance management tech- niques, such as 360° feedback, surveys, and performance appraisals, Perfor- mance Management provides the knowledge and tools to design and imple- ment a workable system that benefits the organization and inspires employees to manage their own performance. Charles M. Cadwell is the president of Training Systems , based in Mulvane, Kansas, which specializes in training system design and develop- ment. He has more than 20 years of experience in the training field. Prior to starting Training Systems in 1986, he held positions as Director of Field Training for Pizza Hut, Inc. and Director of Training for Popingo Video, Inc. Cadwell's clients have included Fortune 500 companies as well as a num- ber of small- and medium-sized service, retail, and manufacturing businesses. In addition to developing training materials, he frequently facilitates class- room training sessions. His first book, New Employee Orientation, was published by Crisp Publi- cations in 1988. Since then he has written three audio-cassette programs for © American Management Association. All rights reserved. ix