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Glossary > W - Pg. 179

G LOSSARY 179 Operational planning A process for assuring strategy implementation. Operational plan- ning determines the concrete activities that the company's different operating units--mar- keting, product development, manufacturing, logistics, and so forth--must implement to make the strategy a success. Paraphrasing Stating in your own words what you have just heard from a speaker. Performance appraisal A management practice that aims to assess how well an individ- ual measures up to unit standards and/or his or her assigned goals. Its findings are used for pay and promotion purposes, as well as employee development. Performance management A set of activities that managers use to measure and improve the effectiveness of their subordinates. Those activities include performance appraisal, giving and receiving feedback, coaching, rewards, employee training, and career development. Persuasion A communication process through which we alter or affect the attitudes, be- liefs, or actions of others. Planning The act of deciding how the organization should accomplish its goals: what should be done, how, and by whom. Process mapping An activity that defines, in graphic form, the pathway through which inputs are turned into value-added outputs. A process map records the entire sequence of activities, the exact inputs, who does what, who has responsibility, and the measures of suc- cessful output. Span of control Strategic planning The number of people reporting to a manager in an organization. Planning that defines how the organization will achieve its goals. Team-based work Work performed in a coordinated manner by a set of employees, often individuals with very different skills. Thought leaders People to whom others listen when important matters are on the table. These "centers of influence" may have organizational authority--a supervisor or manager-- technical expertise, or just the kind of good sense that commands respect from others. Time management use. The allocation of a limited resource--available time--to its highest Trust A condition wherein we have reliance or confidence in the character, ability, or truthfulness of someone else. Value-creating trade A trade in which Party A gives something of little value to itself to Party B, for whom that "something" has important value. Party B, in turn, gives Party A something in return that it values very little, but which A values greatly. Virtual team A team of geographically separate members who work toward common goals across time, space, and organizational boundaries; members seldom meet face-to-face, but depend heavily on communication technologies. Win-lose solution A solution in which all value gained by one party is obtained at the expense of someone else. Also called a "zero sum" game. Win-win solution A solution in which all parties benefit. © American Management Association. All rights reserved. http://www.amanet.org/