20 Improving the Performance of Government Employees tems is commonly referred to as organizational systems design. The basic idea behind it is that you get what you design for and that, if you want to change your organization's results, you need to first change the design of its systems. Phrased differ- ently, ``if you always do what you have always done, then you will always get what you always got.'' This book is not about organizational systems design per se. However, as both a manager and a leader, I have found that using an organizational design model was very helpful in guiding my thinking about my organization's present and future design and, more important, its performance. As you will see in future chap- ters, I will be using this concept as the framework for examining and suggesting potential areas for improvement, in terms of de- sign, implementation, and management of the workforce.