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CHAPTER 3 - MANAGING CHANGE AND UNCERTAINTY > Building the right culture
Building the right culture
Change will only truly happen when the concept is fully embraced by everyone involved. Ambiguity and uncertainty are extremely unsettling for employees and any change programme will inevitably be met by a degree of scepticism or resistance.
There is much groundwork, however, that managers can do to create a more accepting culture where employees feel safe to raise their concerns and engage in the process of change.
You can develop a culture that supports change by:
• Recognising prevalent value systems
• Creating a blame-free culture of empowerment and pushing down decision-making – while also clarifying decision boundaries
• Breaking down departmental barriers
• Designing challenging jobs
• Freeing time for risk and innovation
• Focusing on the interests of all stakeholders.