Appraisals That Don't Bite for June and December. A budget off target by more than 10 percent is unacceptable. The customer perspective portion looks at customer satisfaction average scores of 80 percent or higher. Anything below 80 percent is unacceptable. Successful Closes As with the opening, aim for an upbeat close that paves the way for a mini-review in the near future. Before closing, supervisors can be sure that the job description is up-to-date. Employees can use this opportunity to suggest building in newly desired challenges. For both supervisors and their employees, it's a good time to ask whether the current workload makes sense. As an employee, do you feel overwhelmed or underwhelmed? As a supervisor, do you know how your employees would answer? Before closing, managers might invite feedback about their own per- formance, or review a form similar to the one provided for such assess-