Copyright © 2007 by Brette Mc Whorter Sember and Terrence J. Sember All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press. T HE E SSENTIAL S UPERVISOR ' S H ANDBOOK E DITED BY G INA T ALUCCI T YPESET BY E ILEEN D OW M UNSON Cover design by Jeff Piasky Printed in the U.S.A. by Book-mart Press To order this title, please call toll-free 1-800-CAREER-1 (NJ and Canada: 201-848-0310) to order using VISA or MasterCard, or for further information on books from Career Press.