Chapter Six: Character, Performance, and Heart Chapter Seven: Character, Performance, and Values Chapter Eight: How Ego Needs Affect the Job Match Part II Creating Cultures of Greatness Chapter Nine: Building High-Performing Organizations: Where Do You Start? Chapter Ten: Aligning Employee Competency with Management Competency Chapter Eleven: The Chemistry of Trust: Key Strategies for Hiring Better Managers and Executives 113 129 141 155 175 189