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Table of Contents

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Table of Contents

Chapter 1: Setting the Stage: Strategic Planning and Organizational Goal-Setting

Chapter 2: Driving Focus: Individual Goal-Setting and Communication

Chapter 3: Creating the Context for Excellence: Developing a High-Performance Culture

Chapter 4: Sustaining Alignment: Positive and Constructive Feedback

Chapter 5: Leveraging and Learning: Measuring and Ongoing Improvement

Index

About the Author

About the Author H OLLY G. G REEN is currently the CEO and managing director of The Human Factor, Inc. She has more than 20 years of executive level and operations experience in Fortune