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Chapter 3: Creating the Context for Excellence: Developing a High-Performanc... - Pg. 113

Chapter 3 Creating the Context for Excellence: Developing a High-Performance Culture "I don't care how much you know until I know how much you care." --Employees everywhere Think back to a time when you did not have the tools to do your job, or when you did not feel supported in getting done what you thought had to be done, or even when you had a boss who was more of a hindrance than a help. You "Excellence happens in probably did not perform as context." well as you could have. Now --The Human Factor, Inc. contrast that memory with one of feeling particularly successful. How many things or people can you list that influenced the difference in your performance? High performance and success are not depen- dent on one simple factor or results of one or two things. The entire context you operate in greatly affects your results. This context includes the culture of the company--how things get done, how decisions get made, what works and does not work 113 f