Index accountabilities, individual, 24 accountability in companies, 133 action planning, 24 action steps, 54-63 Alice's Adventures in Wonderland, 17 alignment and focus of each employee, 95 assess others, how well you, 172 Association for the Advancement of Retired Persons (AARP), 32 attentiveness as a manager, demonstrate your, 105 Baby Boomers, 12 and feedback, 155 Bannister, Roger, 47 barriers, coping with, 225-226 barriers to entry, 38 basics, cover the, 17 getting back to, 199-201 power of the, 12 behavioral examples, presenting positive, 82 behavioral parameters for employees, 61 behaviors, engaging, 99-104 behaviors and labels, 179 beliefs in organizations, 211 Blanchard, Kenneth, 14 body language, watch the listener's, 105 body language and effective communication, 108 as communication, 89 breakthrough model, 58-59 creating a, 54-55 breakthrough modeling, 24 business conditions, current, 27 business relevance and effective feedback, 167 "Caring Credits" program, 187 Carroll, Lewis, 17 change, being a manager during, 103 resistance to, 104 significant, 83 change management principles, 101 clear in communication, be, 106 coaching and mentoring, concepts of, 171 collaborative process, 26 commitment and action, maintaining, 50 233 f