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3 Conversation: the heart of the meeting > The seven skills of effective conver... - Pg. 41

41 Conversation: the Heart of the Meeting be true, rather than what's true in specific circumstances. They may take the form of: · stories(aboutwhathappened,whatmayhave happened, why it may have happened); · explanations(forwhysomethingwentwrongorwhywe failed); · justifications(fortakingactionornot);or · generalisations(tosaveusthetroubleofthinking). We're so used to voicing and listening to opinions that we can easily mistake them for the truth. Whenever you hear the word `fact' in a meeting, you can be almost certain that somebody is voicing an opinion.