About This Course As one course among many offered in our curriculum, "nterpersona+ ,e-ot.a/ t.ons has been designed specifically for the practicing manager and the future manager. It provides private, self-paced, individualized studyZ learning and self- evaluation through in-text exercisesZ and communication between the student and AMA Educational Services staff of instructors through assignments and a final examination based on the case study as pioneered by Harvard University. Paralleling a business school course of study, AMA!s curriculum makes avail- able a stable, inclusive, and continuing transmittal of practices and perspec- tives to those working managers who, on their own time and at their own pace, want to continue their education. For the past 2\ years, Len Leritz has been president of a Portland, Oregon- based management consulting group, Len Leritz & Associates, Inc. Mr. Leritz has created a proprietary developmental model that illustrates five levels of thinking and relating ability within individuals. From his model, he has created several assessment instruments, training programs, and processes to enable diverse groups to work together effectively. His first book, ,o/0au+t ,e-ot.at.n-2 is in its second printing in the United States and England and was recently translated into Spanish. His most recent project has been the creation o0 3ea+ T.5e 6o55.t5ent ® 2 a facilitator-led, video-assisted, organizational development process. Mr. Leritz has conducted thousands of hours of training for major corpo- rations and universities, the health care industry, the U.S. Navy, and various government agencies. He has been a principal resource for over 1\\ TEC bThe Executive Committeec groups across the country, and a speaker at YPO bYoung Presidents Organizationc, American Management Association, and Inc. Conferences. Mr. Leritz holds graduate degrees from the University of Arkansas and Seattle University. He was on the graduate faculty at Seattle University for 12 summers teaching courses in conflict management, team building, and organi- zational development. ix