About the Author

Priscilla Oppenheimer has been developing data communications and networking systems since 1980 when she earned her master’s degree in information science from the University of Michigan. After many years as a software developer, she became a technical instructor and training developer and has taught more than 3000 network engineers from most of the Fortune 500 companies. Her employment at such companies as Apple Computer, Network General, and Cisco gave her a chance to troubleshoot real-world network design problems and the opportunity to develop a practical methodology for enterprise network design. Priscilla was one of the developers of the Cisco Internetwork Design course and the creator of the Designing Cisco Networks course. Priscilla teaches network design, configuration, and troubleshooting around the world and practices what she preaches in her network consulting business.