Cisco Unified Contact Center Enterprise (UCCE) > Unified CM and IVR - Pg. : Safari Books Online

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Cisco Unified Contact Center Enterprise (UCCE)

Cisco Unified Contact Center Enterprise (UCCE)

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Chapter 12. Unified CM and IVR

This chapter covers the following subjects:

Integrating Cisco Unified Communications Manager (Unified CM), IP Interactive Voice Response (IVR), and Customer Voice Portal (CVP) with Unified Contact Center Enterprise (UCCE)
Unified CM configuration specifics for UCCE
IVR configuration and routing

The Cisco UCCE solution consists of four distinct components:

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