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21.3. Conclusion

Centralization and decentralization are complicated topics. Neither is always the right solution. Technical issues, such as server administration, as well as nontechnical issues, such as organizational structure, can be centralized or decentralized.

Both topics are about making changes. When making such pervasive changes, we recommend that you consider these guiding principles: know what specific problem you are solving; understand your motivation for making the change; centralize as much as makes sense for today; recognize that as in rolling out any new service, it requires careful planning; and, most important, listen to the customers.


  

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