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Part V: Management Practices > Perception and Visibility

Chapter 31. Perception and Visibility

When done correctly, system administration is like good theater: The audience sees a wonderful show and never realizes how many months of planning were required to create the show or how much backstage work was happening during the performance. The majority of the work required for any performance is invisible to the audience. SAs tend to work behind the scenes. Even so, the audience appreciates and values the show more by understanding what went into creating the production. The audience is more invested in the success of the theater if it feels some kind of relationship to its people.

Perception is how people see you; it is a measure of quality. Visibility is how much people see of you; it is a measure of quantity. This chapter is about how customers see you and how to improve their perception of you. You are a great person,[1] and we hope that this chapter will help you shine.

[1] Our publisher assures us that this book will be read only by quality people like yourself.


  

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