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Chapter 24. Print Service

Printing is about getting a paper[1] copy of the information you want when you want it. Printing is a critical business function. In our experience, customers tend to rank it as one of the most critical services that is provided, second only to email.

[1] You can print on a lot of things besides paper, but for the sake of simplicity, we refer to paper in this chapter. Transparencies are simply paper that didn’t come from trees.

Oddly, many SAs have disdain for printing or even anyone who prints a lot. “What happened to the paperless office?” laments the antiprinter crowd. Many SAs pride themselves on how little they print, refusing to work with paper when an electronic version is available. Therefore, many SAs who do not appreciate how important printing is to their customers will not provide good printing support. The priorities of the SAs must align with those of the customers.[2]

[2] We, however, are still chagrined when we discover people who print every interesting web page they see.


  

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