1.13. Ensuring the Return of Tools

• Make it easier to return tools: Affix each with a label that reads, “Return to [your name here] when done.”

• When someone borrows something, open a helpdesk ticket that is closed only when the item is returned.

• Accept that tools won’t be returned. Why stress out about things you can’t control?

• Create a team toolbox and rotate responsibility for keeping it up to date and tracking down loaners.

• Keep a stash of PC screwdriver kits. When asked to borrow a single screw driver, smile and reply, “No, but you can have this kit as a gift.” Don’t accept it back.

• Don’t let a software person have a screwdriver. Politely find out what the person is trying to do, and do it. This is faster than fixing the person’s mistakes.

• If you are a software person, use a screwdriver only with adult supervision.

• Keep a few inexpensive eyeglass repair kits in your spares area.