Download Safari Books Online apps: Apple iOS | Android

Entire Site

Safari Books Online

    Free Trial

    Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.


    Copyright
    Preface
    Acknowledgments
    About the Authors
    Pt. I. Getting Started
    Ch. 1. What to Do When ...
    Building a Site from Scratch
    Growing a Small Site
    Going Global
    Replacing Services
    Moving a Data Center
    Moving to/Opening a New Building
    Handling a High Rate of Office Moves
    Assessing a Site (Due Diligence)
    Dealing with Mergers and Acquisitions
    Coping with Frequent Machine Crashes
    Surviving a Major Outage or Work Stoppage
    What Tools Should Every SA Team Member Have?
    Ensuring the Return of Tools
    Why Document Systems and Procedures?
    Why Document Policies?
    Identifying the Fundamental Problems in the Environment
    Getting More Money for Projects
    Getting Projects Done
    Keeping Customers Happy
    Keeping Management Happy
    Keeping SAs Happy
    Keeping Systems from Being Too Slow
    Coping with a Big Influx of Computers
    Coping with a Big Influx of New Users
    Coping with a Big Influx of New SAs
    Handling a High SA Team Attrition Rate
    Handling a High User-Base Attrition Rate
    Being New to a Group
    Being the New Manager of a Group
    Looking for a New Job
    Hiring Many New SAs Quickly
    Increasing Total System Reliability
    Decreasing Costs
    Adding Features
    Stopping the Hurt When Doing “This”
    Building Customer Confidence
    Building the Team’s Self-Confidence
    Improving the Team’s Follow-Through
    Handling an Unethical or Worrisome Request
    My Dishwasher Leaves Spots on My Glasses
    Protecting Your Job
    Getting More Training
    Setting Your Priorities
    Getting All the Work Done
    Avoiding Stress
    What Should SAs Expect from Their Managers?
    What Should SA Managers Expect from Their SAs?
    What Should SA Managers Provide to Their Boss?
    Ch. 2. Climb Out of the Hole
    Pt. II. Foundation Elements
    Pt. III. Change Processes
    Pt. IV. Providing Services
    Pt. V. Management Practices
    Appendixes
    Index
    • Create BookmarkCreate Bookmark
    • Create Note or TagCreate Note or Tag
    • DownloadDownload
    • PrintPrint
    Share this Page URL
    Help

    Chapter 1. What to Do When ... > What Should SA Managers Provide to Their Boss?

    1.48. What Should SA Managers Provide to Their Boss?

    • Access to monitoring and reports so that the boss can update himself or herself on status at will

    • Budget information in a timely manner—Section 33.1.1.12

    • Pessimistic time estimates for requested projects—Section 33.1.2

    • Honest status of milestones as projects progress—Section 33.1.1.8

    • A reasonable amount of stability


      

    You are currently reading a PREVIEW of this book.

                                                                                            

    Get instant access to over
    $1 million worth of books and videos.

      

    Start a Free Trial