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Betz, C. (2007). Architecture and patterns for service management, resource planning, and governance: Making shoes for the cobbler's children. San Francisco: Morgan Kaufmann.
Carnegie Mellon Software Engineering Institute [SEI] (2006, August). CMMI for Development, Version 1.2. CMU/SEI-2006-TR-008. ESC-TR-2006-008. Retrieved May 14, 2008, from http://www.sei.cmu.edu/pub/documents/06.reports/pdf/06tr008.pdf
Cingula, M. (2006). Corporate governance as a process-oriented approach to socially responsible organizations. In Ali P. & Gregoriou G. (Eds.), International corporate governance after Sarbanes-Oxley (pp. 65-94). Hoboken, NJ: John Wiley & Sons.
Davies, A. (2006). Best practice in corporate governance: Building reputation and sustainable success. Aldershot, Hampshire, England: Gower.
De Haes, S. & Van Grembergen, W. (2004). IT governance and its mechanisms. Information Systems Control Journal, (1). Retrieved May 14, 2008, from http://www.isaca.org/Template.cfm?Section=Home&CONTENTID=16700&TEMPLATE=/ContentManagement/ContentDisplay.cfm
Fasterling, B. (2006). Prospects and limits of corporate governance codes. In Ali P. & Gregoriou G. (Eds.), International corporate governance after Sarbanes-Oxley (pp. 467-84). Hoboken, NJ: John Wiley & Sons.
Gottschalk, P. (2006). E-business strategy, sourcing and governance. Hershey, PA: Idea Group.
Hass, A. M. J. (2003). Configuration management principles and practice. Boston: Addison-Wesley
Information Security Management Maturity Model [ISM3] Consortium (2007). Retrieved May 14, 2008, from http://www.ism3.com/index.php?option=com_docman&Itemid=9
IT Governance Institute [ITGI] (2005). COBIT 4.0: Control objectives, management guidelines, maturity models. Retrieved May 14, 2008, from http://www.isaca.org/
IT Governance Institute [ITGI], Office of Government Commerce [OGC], & IT Service Management Forum [itSMF] (2005). Aligning COBIT, ITIL, and ISO 17799 for business benefit: A management briefing from ITGI and OGC. Retrieved May 14, 2008, from http://www.nysforum.org/documents/pdf/itil-6-6-06/AligningCOBITITIL.pdf
IT Governance Institute [ITGI] (2006). IT governance global status report - 2006. Retrieved May 14, 2008, from https://myisaca.org/AMTemplate.cfm?Section=ITGI_Research_ Publications&Template=/ContentManagement/ContentDisplaycfm&ContentID=24224
Lankhorst, M. et al. (2005). Enterprise architecture at work: Modelling, communication, and analysis. Berlin: Springer.
McGovern, J., Ambler, S., Stevens, M., Linn, J., Sharan, V., & Jo, E. (2004). A practical guide to enterprise architecture. Upper Saddle River, New Jersey: Prentice Hall.
National Association of State Chief Information Officers [NASCIO] (2003). Enterprise architecture maturity model. Retrieved May 14, 2008, from http://www.nascio.org/publications/documents/NASCIO-EAMM.pdf
Niessink, E.Clerc, V., Tijdink, T., & van Vliet, H. (2005, January 28). The IT service capability model. Retrieved May 14, 2008, from http://www.itservicecmm.org/doc/itscmm-l.Orcl.pdf
Peterson, R. (2004). Integration strategies and tactics for information technology governance. In Grembergen W. (Ed.), Strategies for information technology governance (pp. 37-80). Hershey, PA: Idea Group Publishing.
United Kingdom Office of Government Commerce [OGC] (2000). Service support. Norwich, Norfolk, England: The Stationery Office.
United Kingdom Office of Government Commerce [OGC] (2001). Service delivery. Norwich, Norfolk, England: The Stationery Office.