1.4. WHAT SERVICE INFORMATION PORTAL PROVIDES

Service Information Portal (SIP) enables service providers to give customers visibility into their environments by creating a “portal” view into each customer's services. The customer can access and customize their portal using a web browser that may be password protected.

SIP is configured using the ovcustomer utility (provided with CV) and the SIP administrator GUI. The SIP GUI enables the service provider to set up the information available for each customer in order to protect one customer's data from the other. The information provided in SIP may come from multiple sources from within NNM, including topology maps, events, performance summaries, network device health, and network performance graphs. In addition to NNM data, SIP provides data access to a variety of OpenView products including Operations (OVO), Service Desk (OVSD), and Performance (OVP) from a single tool.