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Chapter 15. Incident Management with ESM > Incident Management Basics

Incident Management Basics

In 2005, I conducted a webcast for the SANS Institute (SysAdmin, Audit, Network, Security) on incident management with a gentleman by the name of Matthew Klunder, a senior consultant with a big four consultancy firm. Together we explored the makeup of a strong incident management program and received some excellent feedback from SANS listeners. Since the webcast was tightly associated with ESM capabilities for incident management, I decided to build this chapter on the framework we used, and to include the details we garnered from listener feedback. This chapter will help summarize the specific capabilities of ESM as part of a larger incident management initiative.

Incident management is an outgrowth of incident response. It associates all the fundamentals of actually responding to an incident with the broader requirements of ensuring that the process—from beginning to end and back to the beginning again—aligns with overall business objectives.


  

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