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Acknowledgments

Acknowledgments

I would like to thank the many people who took the time to speak with me for this book. Staff at the following companies were enormously helpful: Chris Cho at Atlantic-ACM; Tony Gale at Ascend Communications; Peter Chadwick at Avici Systems; Link Hoewing at Bell Atlantic; Patrick J. Burns at Colorado State University; Brad Tuttle, Community Newspaper Company; Bill Donovan at Compaq Computer; Kevin Rice, David Ball and Kevin Tracy at Cisco Systems, Inc.; Jerry Norton at Delta Three Inc.; Jim Mullen at Hughes Network Systems Inc.; Jerry Norton at IDT Corporation; Susan Barbier, Rachel Winett Lamont, and Larry Schwerin at Lucent Technologies; Janis Brubacher at MediaOne Express; John Shaw at NetCore Systems; Mark Brandstein at Opus Telecom; Steve Savignano and Lea Lucente at Netscape Communications; Ben Banta at Nextel; Peter Michetti and Mark Hinckley at Nortel Networks; Mike Grubbs at Sprint Corporation; John Lentz at U S West; Ben Golub at VeriSign, Inc.; and William S. Biedron at YAS Corporation.

Thanks also for their time and insights to: Victor Mizrahi, Chief Scientist, and Denny Bilter, Director of Marketing, at Ciena Communications, Inc.; Brough Turner, Chief Technology Officer, and Allen Carney, Vice President of Marketing and Business Development, at Natural Microsystems; Christopher O'Brien, CEO at SoftCom, Inc.; Mike Hluchyj, Founder and Chief Technology Officer at Sonus Networks; Mike Scroggie, Founder SuperMarkets Online, Inc., and Catalina Marketing Corporation; Mark Meudt at Westell Technologies, Inc.; William J. Rouhana Jr., Chairman and Chief Executive Officer, and David Ackerman, Executive Vice President of Business Development at WinStar Communications, Inc.; and Gordon Vanderbrug, Executive Vice President at VIP Calling.

Experts from the following associations provided information: Frank Christofferson and Laurie Schwartz at CableLabs, Sam Samra at CDG, Tom McClure and Ed Hall at the Cellular Telecommunications Industry Association, Hugh Burrows of the Industry Numbering Committee's NANP Workshop, Janice McCoy at the Massachusetts Department of Telecommunications and Energy, Andy Scott at the National Cable Television Association, Steve Trotman of the Telecommunications Resellers Association and David Bolger of the United States Telephone Association. Students who attended the classes I teach at Northeastern University's State-of-the Art Program helped me more than they can know. They include Myra Collard, Michael Doiron, Lisa Gordon and Nancy Passavant. Many of them brought up issues in class that form the basis of chapters in my book.

Colin Crowell, Congressman Markey's aide for Telecommunications was an inestimable help on updates on regulatory issues and progress toward competition of local telecommunications services. Joe McGrath, Senior Director, Information Systems at Sepracor, Inc., read four of my chapters and provided positive encouragement and helpful comments. Walt Tetschner, President of Tern Systems in Acton, Massachusetts, provided background and statistics about cellular and paging services. Fred Goldstein at Arthur D. Little, Inc., provided insight into cellular data communications and regulatory issues. My Acquisitions Editor at Prentice Hall, Michael E. Meehan, provided sound advice and savvy strategy. Thanks also to Scott Suckling and Lisa Iarkowski for shepherding the book through production.

Thanks also to Peter Barnes and Dr. Ronald O. Brown, Brown Consulting; Scott A. Helmers, The Harvard Computing Group, Inc.; Rhonda Htoo, Goldhirsh Group; Peter McGowan, m-g marketing; Barbara Sinclair Noyce, Motorola ISG; Maureen Wengler-Mahoney, NEC Technologies, Inc.; Craig Singer, Westminster Financial Group, Inc.; Nancy Stimac, The Hartford Courant; Joel Winett, BMC Software; and Ruth Winett, Winett Associates. I couldn't have written this book without the support and help of all of these people.

Most of all, I would like to thank my husband. Bob provided a layman's critique of the book. He took the time to read each chapter multiple times and to offer insightful comments—no easy task. His help was invaluable and filled with common sense and intelligence.

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