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This IBM Redbook introduces the new IBM Lotus Learning Management System (LMS) into the growing world of e-Learning products and systems. We wrote it to help you plan for, install, configure, and use the LMS to meet your company’s education requirements.

We begin with a discussion of what a learning management system is. We describe how this new LMS contains a WebSphere®-based architecture. We list the requirements and prerequisites for supporting this e-Learning environment. Then we tell you of our installation experiences, and show you how to configure and customize the system for your company. Lastly, we give you some tips on how to adminster and use the LMS. We end with a case study that illustrates these points.

Anyone who is reponsible for choosing and implementing a learning management system will want to read this publication.

The team that wrote this redbook

The project leader, Mike Ebbers, is a consulting IT specialist at the International Technical Support Organization, Poughkeepsie Center. He has been with IBM for 29 years: 10 in technical marketing, 11 in technical education, and 8 in the ITSO. He leads IBM Redbook projects on Lotus software and on IBM products such as workflow and imaging.


This redbook was produced by a team of specialists from around the world working at the International Technical Support Organization, Cambridge Center.

Christina Bischoff is a Consultant working for IBM ISSL in Munich, Germany. She has worked with e-Learning since she started working for Lotus in 1999, while still a university student. In 2001, after finishing her studies in Economics and Spanish, she joined the company as a consultant and specialized in LearningSpace® Forum, LearningSpace 5, Virtual Classroom, and Learning Management System.

Danny Buls is a Certified Consulting IT Specialist. During his 26 years with IBM, he has been active in application development as a developer, project manager, and application development manager. He had EMEA and WW responsibilities as a Solutions Manager in the Government Services Deilvery Organization. As one of the Core e-business Hosting Services Instructors, he has rolled out the ebHS programs for EMEA and Asia Pacific. During recent years, as an EMEA Consultant for e-Learning, he is in charge of promoting IBM’s 4-Tier e-Learning Model for both internal and external accounts.

Dag Oliver is an Advisory IT Specialist covering the Nordic Region. He has been working with e-Learning since he started with Lotus in 1998. He joined Lotus after 12 years in the travel industry. In his role as a pre-sales engineer, he has been involved in most of the major e-Learning projects in the Nordic countries during the last few years. His main goal is taking the “e” out of e-Learning.

Edwin Steenvoorden is a Project Manager working for IBM Software Group Services in Dubai (United Arab Emirates). He has over nine years of experience with Lotus Domino™. He holds a degree in Mathematics. He is a Principal Certified Lotus Professional for both Administration and Development for Domino R5 and 6, and is a Certified Instructor. His areas of expertise extend to all Domino products, including the e-Learning products.

Sebastian Thomschke is an IT specialist working for IBM Business Consulting Services, Human Capital Management in Berlin, Germany. He has over five years of experience in Lotus Domino Application Development and has been involved in many IBM Lotus LearningSpace and LMS projects during the last three years. Sebastian is a Certified Lotus Professional at the Principal level in Application Development. His areas of expertise include object-oriented analysis, design and programming, C++, Java, Visual Basic, Web development, and client-server applications. Sebastian has a degree in Business Administration from the Berufsakademie Berlin, Germany.


Thanks to the following people for contributing portions of this redbook:

Alyce Eisler heads up The RockTeam’s Online Learning course development and training. Building on experience and education as a teacher and instructional designer, she provides a sound educational foundation for our online projects and brings over 15 years of experience in managing and developing training curriculum, documentation, interactive training, CBT, and Web-based training design and delivery, technology application, collaborative and independent learning, assessment and evaluation design. To contact her, call 610-640-4880 or e-mail her at

Dave Erickson is a Senior IT Specialist with IBM Software Service for Lotus in San Diego, California. In that capacity, he is responsible for anticipating and resolving technical issues that arise in the course of consulting engagements, and for designing, building, and implementing applications and infrastructures that meet customer needs. He works with clients to facilitate the formulation and execution of information strategies that are innovative and well-aligned with the client’s business goals.

Virginia FitzPatrick is President of Morris Planning Associates, Inc, which is an IBM business partner in Morris Plains, NJ, USA, specializing in technical training. She has be working with Lotus Notes/Domino since its initial release in 1989. She is a Principle Certified Lotus Professional for both System Administration and Application Development and also is a Certified Lotus Instructor. In addition, Virginia is an IBM Certified Instructor for Websphere Release 5. She has been involved with e-Learning since the initial release of Lotus LearningSpace and has installed and supported all versions of LearningSpace including LearningSpace Virtual Classroom. Virginia has a Bachelors of Science degree from Worcester Polytechnic Institute in Worcester, MA, USA, and has worked as an Industrial Engineer prior to her involvement with IT.

Patience Rockey, president of The RockTeam (, specializes in e-Learning utilizing IBM Lotus products. With an EdD from Harvard, she brings to her clients assistance in analyzing their e-Learning needs and developing an effective e-Learning plan. She also directs Lotus Education Online (, bringing to the Lotus community training on IBM Lotus products. To contact her, call 610-640-4880 or e-mail

Steve Roffler is a developer for the IBM Lotus Learning Management System. His formal education was in Electrical Engineering and Oceanography, and he has been involved in the production of software for medical instruments, CAD systems, and Learning Management Systems for 20 years. He is living in Madison, WI, halfway between Lotus headquarters and his native state of Idaho.

Brad Schauf is a Senior Consulting IT Architect with IBM Software Services for Lotus in San Diego, California. He has over eighteen years of experience in the computer services and consulting industry as an architect and developer. He has experience with enterprise wide software and messaging deployments, with a concentration on Lotus Notes/Domino messaging infrastructure architecture and application development and integration and Websphere-related technologies.


Special thanks to the following people who supported this redbook:

William Tworek, for hosting the project and providing invaluable setup assistance and support for the hardware and software on our test systems International Technical Support Organization, Cambridge Center

Maureen (Moe) Kraft, for her outstanding work as liaison to other Lotus® developers, subject matter experts, and reviewers IBM Lotus Development, Westford MA

Thanks to the following people for their contributions to this project:

Mohamed Bachiri
Edward Dussourd
Rob Flynn
Mitchell Grossberg
Michael Herzberg
David Holness
Catherine Moynihan
Phyllis Mueller
Bob Rosa
IBM Lotus Development, Cambridge MA

Lamont Bowens
Elizabeth Bowling
Mark Doxtader
Cristina Freitas
Kenneth McGovern
Cuong Nguyen
Marc Pagnier
Cori Ryan
Dave Schlesinger
Bryan B. Sorrows
Martha Stammers
Marshall Wilensky
Henry Wong
IBM Lotus Development, Westford MA

Elmar Haussmann
Stefan Reisser
Thomas Reske
IBM Germany

George Poirier
IBM Dallas

Julie Czubik
International Technical Support Organization, Poughkeepsie Center

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