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Lesson Review

1.You are troubleshooting a MacBook (13-inch) that is not receiving a response from the trackpad. What does Apple suggest as the first procedure?
  1. Check for environmental factors.

  2. Reset PRAM.

  3. Restart the computer.

  4. Replace the keyboard.

2.True or false: For the MacBook (13-inch), you can test the USB port with an Apple or non-Apple mouse.
3.If the MacBook shuts down intermittently, what does Apple suggest as the first procedure?
  1. Update the computer to Mac OS X 10.4.8.

  2. Install SMC version 1.1 or later.

  3. Both a and b.

  4. None of the above.

4.True or false: The MacBook battery does not require calibration.
5.True or false: The MacBook optical drive will not accept all sizes of optical media.
6.True or false: If you have a MacBook battery that will not charge, you should reset the Power Manager before taking any other troubleshooting steps.
7.The display on a MacBook is dim, but the computer appears to be operating correctly otherwise. Which one of the following troubleshooting steps is not recommended by Apple?
  1. Remove any connected peripherals.

  2. Reboot the computer.

  3. Replace memory.

  4. Verify that the LCD panel cable and LVDS cable are seated properly.

Answer Key

1.a
2.False, test with an Apple mouse or keyboard only
3.c
4.False, the MacBook battery requires occasional calibration, more often if the computer is used infrequently
5.True
6.False, resetting the Power Manager is the last troubleshooting step
7.c


  

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