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CONTENTS CHAPTER 1 CHAPTER 2 Getting Started: Overview of the Project Building the Business Case: Measuring the Impact on the Business Evaluating Risk: Understanding What Can Go Wrong Selecting a Strategy: Setting the Direction Build an Interim Plan: Don't Just Sit There, Do Something Writing the Plan: Getting It Down on Paper Administrative Plan: Orchestrating the Recovery Crisis Management Plan: Minimizing the Damage Technical Recovery Plan: Putting Humpty Dumpty Back Together Again Work Area Recovery Plan: Getting the Office Up and Running Pandemic Plan Emergency Operations Center: Take Control of the Situation Testing Your Plans: Test, Test, Test Electrical Service: Keeping the Juice Flowing Telecommunications and Networking: Your Connection to the World 1 23 35 71 85 101 115 133 149 165 179 199 221 249 267 CHAPTER 3 CHAPTER 4 CHAPTER 5 CHAPTER 6 CHAPTER 7 CHAPTER 8 CHAPTER 9 CHAPTER 10 CHAPTER 11 CHAPTER 12 CHAPTER 13 CHAPTER 14 CHAPTER 15 CONTENTS v