Leveraging and Using Activities

As you learned in Hour 2, activities are classified as one of the following: tasks, faxes, phone calls, e-mails, letters, appointments, and special case service activities or marketing campaign activities. The special activities are discussed in Hour 9 and Hour 19. Figure 12.8 shows the full list of activity types.

Figure 12.8. Activity types.

Each activity type captures a set of unique information and core details, and therefore each activity is slightly different, but they are all considered activities and are aggregated under the Activity entity views. This means that all activities can be shown under the activities view usually found in Workplace, and all your activities can be seen in the view My Activities (see Figure 12.9). We talk more about special types of activity views later in this hour.