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Table of Contents
Table of Contents
Part I: Introduction to the Business Use of Microsoft Dynamics CRM
Hour 1: What Is Microsoft Dynamics CRM?
Overview of CRM and the CRM Industry
Department Roles: Different Perspectives
Business Applications, Functions, and Fundamentals
A Closer Look at Business Processes
Summary: Key Points to Remember
Hour 2: The Basic Vocabulary of CRM Functionality
Hour 3: Microsoft Dynamics CRM 2011: What’s New
The New User Interface, Dashboards, and Charts
Entity Architecture Areas of Change
Small yet Important Enhancements to Dynamics CRM 2011