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Chapter 11. Using Dynamics CRM for Outlook > Using the Outlook Extensions

11.3. Using the Outlook Extensions

In addition to using Dynamics CRM within Outlook, as described in the preceding section, the Outlook client also adds a number of new extensions to Outlook. These extensions embed CRM capabilities directly into the parts of Microsoft Outlook that you use every day. As you become familiar with these extensions, you will quickly realize a boost to productivity.

With most competitive CRM solutions, even those that include Outlook integration, users are forced to constantly toggle back and forth between their CRM software and Microsoft Outlook to get their jobs done. With Dynamics CRM for Outlook, the most important parts of CRM functionality will be available at your fingertips while you are sending e-mail, working through your to-do list, setting appointments, or interacting with clients and prospects.


  

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