APPENDIX C GOVERNANCE CHECKLISTS Identify training audiences Lay out the levels of training required Create detailed training delivery plan Acquire training materials Schedule training delivery to correspond with first use of skills User support plan Establish and train the help desk Identify automated feedback mechanisms (monitoring) Identify explicit feedback mechanisms (surveys, contact info, etc.) IT Governance The following checklist will help define items usually assigned to the Information Technology depart- ment when governing a SharePoint environment. The IT department can utilize the resources below to