Free Trial

Safari Books Online is a digital library providing on-demand subscription access to thousands of learning resources.

  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL
Help

Chapter 5: User Training and Adoption

C H A P T E R  5

User Training and Adoption

This chapter will examine how to get users actively involved in the portal, both as consumers of information (visitors) and as producers of content (contributors). Having a well-managed portal is only half the battle. The more important task is getting people to use it.

Telling users that this new portal is great and will make their lives better is a good way to get their attention, but it will not hold it long enough for them to log in the first time. Telling users that “this is the way we do things now, so use it” might work briefly in some organizations, but experience has shown that users have a greater capacity to resist unwelcome change than management has to impose it.

What you need to do, and what we will seek to do in this chapter, is to create real motivation and enthusiasm for the potential of the portal for the business and individual users.


  

You are currently reading a PREVIEW of this book.

                                                                                                                    

Get instant access to over $1 million worth of books and videos.

  

Start a Free Trial


  
  • Safari Books Online
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint