Microsoft® System Center Enterprise Suite Unleashed > Service Manager 2010 Design, Planning, and Implementation

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Microsoft® System Center Enterprise Suite Unleashed

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Table of Contents

About the Authors

Acknowledgments

We Want to Hear from You!

Reader Services

Introduction

Ch. 1. Introduction to the System Center Suite

Ch. 2. System Center Configuration Manager 2007 R2 Design and Planning

Ch. 3. System Center Configuration Manager Implementation and Administration

Ch. 4. Using Configuration Manager to Distribute Software, Updates, and Operating Systems

Ch. 5. Configuration Manager Asset Management and Reporting

Ch. 6. Operations Manager Design and Planning

Ch. 7. Operations Manager Implementation and Administration

Ch. 8. Using Operations Manager for Monitoring and Alerting

Ch. 9. Using Operations Manager for Operations and Security Reporting

Ch. 10. Data Protection Manager 2010 Design, Planning, Implementation, and Administration

Ch. 11. Using Data Protection Manager 2010 to Protect File Systems, Exchange, SQL, and SharePoint

Ch. 12. Virtual Machine Manager 2008 R2 Design, Planning, and Implementation

Ch. 13. Managing a Hyper-V Environment with Virtual Machine Manager 2008 R2

Ch. 14. Service Manager 2010 Design, Planning, and Implementation

Explaining How Service Manager Works

Service Manager Design Parameters

Putting It All Together in a Service Manager Design

Planning a Service Manager Deployment

Deploying Service Manager

Deploying Service Manager Connectors

Backing Up Service Manager 2010

Summary

Best Practices

Ch. 15. Using Service Manager 2010 for Incident Tracking and Help Desk Support

Ch. 16. Using Service Manager 2010 Change-Control Management

Ch. 17. Using System Center Capacity Planner for Predeployment Planning

Ch. 18. Using Mobile Device Manager to Manage Mobile Devices

Ch. 19. Using System Center Essentials for Midsized Organizations

Chapter 14. Service Manager 2010 Design, Planning, and Implementation

In This Chapter

Information technology (IT) has grown simultaneously more complex and more central to the success of the organizations it serves. And to meet modern economic pressures, IT departments have to become more efficient and do more with less. To meet these challenges, organizations are embracing, or being forced to embrace by regulatory agencies, service management processes and the frameworks that describe them. These frameworks include the following:

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