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Chapter 14. Service Manager 2010 Design, Planning, and Implementation

Chapter 14. Service Manager 2010 Design, Planning, and Implementation

In This Chapter

Information technology (IT) has grown simultaneously more complex and more central to the success of the organizations it serves. And to meet modern economic pressures, IT departments have to become more efficient and do more with less. To meet these challenges, organizations are embracing, or being forced to embrace by regulatory agencies, service management processes and the frameworks that describe them. These frameworks include the following:


  

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