Configuring Change Management

The “Change Management Process Activities” section provided an overview of the Change Management activities from a Service Manager 2010 perspective. This section presents an overview of configuration options for Change Management in Service Manager 2010.

The configuration required for Service Manager to enable a basic platform for Change Management is minor; most of the configuration depends on the Change process definitions (activities) in your organization. Settings such as prefix, Change Management user roles, and notification configuration are global settings for the Change Management process in Service Manager 2010. Service Manager provides the platform for managing and automating the change work item implementation and life cycle. During the different activities in the process, the Change Management team can record the proper information in the change request work item form and retrieve information from different work items and CIs. The actual activity to implement the change in the environment is something outside Service Manager. This is the technical part of the process; minor recurring changes can be automated with custom-created automated activities.